Medical Customer Support Representative, Capelle aan den Ijssel, Zuid-Holland

The Company
Our client is a leading global pharmaceutical company dedicated to leveraging science and worldwide resources to enhance health and well-being across all stages of life. Their mission focuses on delivering safe, effective, and affordable medicines and healthcare solutions to those who need them most.

The Role
Medical Customer Support Representative plays a key role in delivering high-quality, accurate, and timely medical and technical information to healthcare professionals, patients, and caregivers. This role ensures a consistent and exceptional customer experience across multiple communication channels and may also support content management and escalation processes within a designated therapeutic area.

Responsibilities
-Respond to medical inquiries from healthcare professionals and patients through various channels, including phone, email, live chat, webforms, and mail.
-Deliver accurate, timely, and compliant responses in line with regulatory standards and internal procedures.
-Document all inquiries and responses precisely, adhering to established SOPs and guidelines.
-Identify and report adverse events and product quality issues in accordance with compliance requirements.
-Communicate in the local language using approved English-language reference materials.
-Support second-line activities such as managing escalations and contributing to medical content creation.
-Collaborate with regional and country teams to ensure consistent, high-quality service delivery across assigned markets.
-Drive and participate in process improvement initiatives aimed at enhancing efficiency and customer experience.
-Represent Medical Information in local office engagements, including training sessions, reports, and cross-functional meetings.
-Act as a local resource for internal teams, keeping country-specific data current and escalating relevant issues when needed.

Requirements
-Bachelor’s degree in a life sciences or healthcare-related discipline.
-1–2 years of experience in medical information or a related healthcare role.
-Demonstrated background in customer service, preferably within a pharmaceutical or medical setting.
-Proficiency in English and Dutch
-A degree in Pharmacy is highly desirable.
-Solid understanding of regulatory and compliance frameworks related to medical information.

Other Information
Are you interested and do you want to apply for this role, please fill out your application via the apply button below and contact Zahra Souhali.
 

54961