Healthcare Information Customer Support Specialist, Capelle aan den Ijssel, Zuid-Holland

Location: Capelle aan den Ijssel, Zuid-Holland  |  Sector: Pharmaceuticals  |  Start Date: 4/25/2025  |  Job ref: 54962

About the Company
Our client is a leading global biopharmaceutical organization dedicated to advancing health outcomes through innovative medicines, vaccines, and consumer healthcare products. Prioritizing scientific excellence, customer-focused service, and a strong commitment to regulatory compliance and ethical standards.

Role Description
Our client is looking for a Healthcare Information Customer Support Specialist to serve as a key contact for providing high-quality, accurate, and timely medical and technical information to healthcare professionals, patients, and caregivers. The role blends scientific knowledge with customer service excellence and may involve content development and collaboration with internal medical and regulatory teams.

Key Responsibilities

  • Respond to medical inquiries via multiple channels in the local language, using approved content.
  • Document interactions accurately in line with SOPs and regulatory standards.
  • Report adverse events and product complaints promptly.
  • Support second-line activities, including escalations and content creation.
  • Maintain service quality across markets and ensure up-to-date country-specific data.
Requirements
  • Degree in a life science or healthcare-related field.
  • 1–2 years of experience in medical information or a similar field.
  • Customer service experience.
  • Fluent in English and Dutch language (C2/native level).
  • Excellent written and verbal communication skills.
Other Information
  • Non-standard work schedule
  • Hybrid work setting: 3 days in the office

54962

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Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.