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Commercial Excellence Manager

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The company

Our client is a professional Pharmaceutical organisation, based in Bruxelles-Capitale Belgium. The company is listed in the top-20 pharmaceutical companies with over 15.000 employees worldwide. They strive to a systematical collaboration with their stakeholders to reach their goal of healthcare improvement.

Role description

The Commercial Excellence manager will maintain and develop the CRM systems that supports the commercial activities of the company. By continuous monitoring of the sales performance you will make improvement suggestions about geographical reorganization, targeting, segmentation and profiling. You will act as a liaison between the technical support department and the commercial department

Responsibilities

Core activities include but are not limited to:
• Liaison to the CRM contact person in the US for system hosting and change management process. Ensure alignment with regards to all functional CRM support topics such as change management process, data loading, and its release management
• Act as primary point of contact for any functional & technical queries relating to the SEIKA CRM system and OneKey Database for internal customers in the affiliate as well as local external vendors such as local IMS service manager. Strong business relationship building needed
• Collect, define and follow up on accurate definitions of existing and new system change requests/business requirements (via change management process). Be able to perform an end to end analysis and impact analysis of the request & ensure detailed documentation to enable approval by the CRM team and business process owner(s)
• Be responsible for internal release communication with local business teams. Manage local priorities and expectations (internally and with 3rd partner)
• Ensure test support where needed for testing of business requirements and changes. Check and identify if technical requirements are met from the system provider and DSE HQ configuration team
• Have knowledge and understanding of the local business processes and specialties that are being supported by the IMS CRM software. Master entire processes and workflows. Local solution consultancy for business teams
• Take ownership of and lead selected work streams within the CRM system hosting and administration, for example conduct training for specific end-users and reach out to local and regional counterparts
• Support the processes of geographical reorganization, targeting, segmentation and profiling of customers. Propose and recommend alternatives to management and assist them in the decision

Requirements

- Bachelor of Science or up
- Previous experience as Customer Excellence Manager
- Experience within the Pharmaceutical Industry
- Understanding of CRM systems
- Understanding of Commercial stakes
- Great communication skills
- Fluent in English, Dutch. French is considered a plus

Other information

Can be located either in Belgium, The Netherlands or Ireland


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SIRE Life Sciences®

Ref. number: 43343
Listed by: SIRE Life Sciences®
Listed on: 20-07-2018
Country: Belgium
Region: Brussels Hoofdstedelijk Gewest
Employment: Permanent
Expertise: 3 - 5 years
Location Type: On location
Education: Bachelor
Language: English
Sector: Pharmaceutical
Specialisation: Business & Information Analyse

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Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


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+41 (0)43 508 1743

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+31 (0) 85 044 4650

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