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Customer Care Representative - Order Coordinator

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The company

Our client is a professional organisation, based in Noord-Holland Netherlands. Our client is looking for a customer care representative for their new office in an international environment.

- Are you immediately available?
- Do you have a good understanding of Customer Service processes and experience in an international environment.
- Fluent English and are you a strong communicator?

Then apply now, for questions contact me at 085 0444650

Role description

The team is managing all inter company replenishment and/or supply to 3rd party customers globally.
The Customer Care Representative/ Order Coordinator performs all operational activities related to the inter company replenishment and/or supply to 3rd party customers.

Responsibilities

- End to end Customer Care: point of contact within the internal supply chain for our local supply chain teams.
- Manages customer demands, questions and complaints
- provides visibility on order status and related deliveries (invoices, claims etc.),
- monitors stock statuses in market and takes appropriate actions within the upstream SC,
- coordinates and manages exceptions in supply and financials (stock issues, delays or issues with shipments, payment and credit issues)
- Order taking and acceptance (coordinate all relevant documentation necessary is available for shipping, like f.e. a Letter of Credit.
- Interaction with the global 3PL providing all information and documentation needed.

Requirements

- Professional degree in Industrial Engineering or Business Operation or any relevant qualification or comparable degree.
- Good understanding of the Customer Service processes and experience working in an international environment.
- Customer focused and service driven
- Good communication skills, good level of spoken and written English.

Other information

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Joost Spape.


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SIRE Life Sciences®

Ref. number: 48038
Listed by: SIRE Life Sciences®
Listed on: 26-06-2019
Country: The Netherlands
Region: Noord-Holland
Employment: Permanent
Expertise: 3 - 5 years
Location Type: On location
Education: Bachelor
Language: English
Sector: Pharmaceutical
Specialisation: Customer Service

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Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences UK

702 Howard House Dolphin Square
SW1V3PQ London
+44 7307 179882

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


SIRE Group GmbH

Platz 3
6039 Root
Luzern
+41 (0)43 508 1743

SIRE Staffing Solutions

Keizersgracht 440A
1016 GD Amsterdam
+31 (0) 20 658 9804

SIRE Information Technology

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 1066

SIRE Healthcare

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4640

SIRE Finance

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4630

SIRE Engineering

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 6626

SIRE Human Resources

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4620

SIRE Staffing

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4650

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