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Customer quality service engineer

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The company

Our client is a professional Medical Devices organisation, based in Zuid-Holland Netherlands. Our client is one of the global market leaders when it comes to production and innovation of hearing devices. Based in Noord Holland they look to continue innovating and deliver state of the art products B2B, while keeping the patient's needs top priority. The company truly is a global organisation with department in Europe, Asia and the US.

Role description

As CQS engineer you will act as a liason between clients that have troubles with hearing health products and the R&D team that will work with you on a solution. You will also initiate and coordinate product improvements based on client input. During the development process you will be the point of contact for the client that has the issue.

Responsibilities

- Gather all the information form different stakeholders
- Probe the problem to make sure you can report clearly on what needs to be worked on
- Develop a project plan for the group to take on the development of the product
- Coordinate the project from a-z
- You advice clients based on technical capabilities
- You will provide trainings and coaching to pepole at production sites which requires international travel
- You will take on 8-12 projects at the same time

Requirements

- 3+ years experience in a similar role where you have been in touch with customers
- BSc or MSc in Electronics, Mechanics or Physics
- Analytical personality, well able to define what is the exact problem based on own technical knowledge and generally a problem solver
- Audio device background is a strong plus
- Fluent in English

Other information

Expected traveling up to 10%; role is based in the Amsterdam region.

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Naut van Osnabrugge.

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SIRE Life Sciences®

Ref. number: 45684
Listed by: SIRE Life Sciences®
Listed on: 14-12-2018
Country: The Netherlands
Region: Zuid-Holland
Employment: Permanent
Expertise: 3 - 5 years
Location Type: On location
Education: Bachelor
Language: English
Sector: Medical Devices
Specialisation: Research & Development

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Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


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+31 (0) 85 044 4650

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