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Customer Service Associate Back Office - Supply Chain

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The company

Our client is a professional organisation, based in Noord-Brabant Netherlands. They are a leading biotechnology company in the field of human medicines and focus on the development of new medicines based on DNA technology and biological processes at the level of the smallest cells in the body.

Role description

In this role you contribute to the achievement of goals related to commercial order management. You are also involved in specific Supply Chain projects or activities within the team. Solving administrative problems is part of daily work. In addition, you ensure that internal and external customers are satisfied according to the company's policy.

Responsibilities

- Management of orders (handling incoming orders, set up of pre-order entry tasks, etc.)
- Providing excellent customer service (problem solving, guarding shipments, export documentation, etc.)
- Management of Distribution (finding timely solutions for the transport of medicines)
- Identify malfunctions in service or systems, information flows and processes
- Recognizing and coming up with ideas to improve the process

Requirements

- MBO level 3 or higher
- Experience and knowledge of administrative tasks
- Minimum of 1 year related experience in Customer Service
- Ability to keep up high standards of work in a dynamic and international environment
- Experience and knowledge of MS-Office
- Problem solving skills
- Fluency in English (verbal and written)

Other information

- Knowledge of GMP / GDP is a big plus
- Experience with order related issue handling within Supply Chain is a plus

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Bram Reulen.


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SIRE Life Sciences®

Ref. number: 48394
Listed by: SIRE Life Sciences®
Listed on: 29-07-2019
Country: The Netherlands
Region: Noord-Brabant
Employment: Freelance
Expertise: 0 - 2 years
Location Type: On location
Language: English
Sector: Pharmaceutical
Specialisation: Customer Service
Education: Intermediate vocational education

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Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences UK

702 Howard House Dolphin Square
SW1V3PQ London
+44 7307 179882

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


SIRE Group GmbH

Platz 3
6039 Root
Luzern
+41 (0)43 508 1743

SIRE Staffing Solutions

Keizersgracht 440A
1016 GD Amsterdam
+31 (0) 20 658 9804

SIRE Information Technology

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 1066

SIRE Healthcare

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4640

SIRE Finance

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Amstelplein 52, 25th floor
1096 BC Amsterdam
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SIRE Engineering

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3012 CC Rotterdam
+31 (0) 10 316 6626

SIRE Human Resources

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Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4620

SIRE Staffing

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Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4650