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HR Connect Representative

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The company

Our client is a professional organisation, based in Noord-Brabant Netherlands. Our customer is one of the largest supplier of medicines in the Netherlands. This is a unique opportunity to work in one of the largest pharmaceutical companies in the world!

Role description

You will be responsible for providing HR service center support for the countries serviced by HR Connect EU / TMEA / JAPAC following our country support model.
- Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries
- Ensure that HR transactions are processed according to global processes
- Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base and work with HR Technology team for system improvements

Responsibilities

- Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
- Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
- Represent HR Connect in the designated countries to all staff.
- Provide, based on needs and requirements, training, presentations to staff/manager and HR
- Log and manage calls using the case management system
- Answer HR local policy questions to staff for designated countries
- Run reports out of HR systems, create new reports
- Be an Subject Matter Expert on designated HR tools, programs and systems
- Suggest improvements on policies and procedures between service centre sites and HR teams
- Represent HR Connect in HR Projects and processes, like Workday, BRAVO!, MAP (performance cycle) etc.

Requirements

- Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
- Experience in HR Systems and processes
- Overall minimum of 3 years professional work experience within a commercial service delivery/customer service environment
- Multinational company experience in a service center environment
- Well-developed computer skills in the Microsoft Office 365 environment

Other information



Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.

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SIRE Life Sciences®

Listed by: SIRE Life Sciences®
Listed on: 06-03-2019
Country: The Netherlands
Region: Noord-Brabant
Employment: Permanent
Expertise: 0 - 2 years
Location Type: On location
Education: Bachelor
Language: English
Sector: Pharmaceutical
Specialisation: Human Resources

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Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


SIRE Group GmbH

Platz 3
6039 Root
Luzern
+41 (0)43 508 1743

SIRE Staffing Solutions

Keizersgracht 420 C
1016 GC Amsterdam
+31 (0) 20 658 9804

SIRE Information Technology

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Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 1066

SIRE Healthcare

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Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4640

SIRE Finance

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SIRE Engineering

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3012 CC Rotterdam
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SIRE Human Resources

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Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4620

SIRE Staffing

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4650

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