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Manager Global Customer Service | Amsterdam | Pharma

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The company

Our client is a professional organisation, based in Noord-Holland Netherlands. A fast growing multinational operating in the Pharmaceutical industry is looking for a driven Customer Service Manager. This is a challenging role with lots of responsibilities and room for continuous improvements!

Does this sound interesting to you or do yo have questions? Do not hesitate and reply to this vacancy right away!

Role description

- Lead, improve and develop a Global Customer Service team in a way that the agreed Customer Service levels of the internal and external customers are matched.

- Implement Customer Service strategies

- Motivate and develop your team to improve performances

- If needed support the team with operational activities

- Deliver improvements to the Customer Service processes, systems and way of working by driving the Continuous Improvement agenda

Responsibilities

- Ensure a deep understanding of Planning decisions/impact for Customer Service teams for the upstream planning.

- Execute the Supply Chain strategy and work close together with regional and local Supply Chain teams world wide.

- Collect, maintain and responsible for quality of master data.

- Act as the point of escalation in case of issues related to supply

Requirements

- Bachelor degree+ (Master degree is preferred)
- 5+ year experience in a similar role
- Good understanding of Planning
- Experience within an export environment is a must
- ERP knowledge
- Not afraid to take less popular decisions
- APICS / Lean experience is a big +
- Pharma/Food/FMCG experience

Other information

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Jeroen Zanting.


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SIRE Life Sciences®

Ref. number: 47342
Listed by: SIRE Life Sciences®
Listed on: 01-05-2019
Country: The Netherlands
Region: Noord-Holland
Employment: Permanent
Expertise: 6 - 10 years
Location Type: On location
Education: Bachelor
Language: English
Sector: Pharmaceutical
Specialisation: Customer Service

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Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences UK

702 Howard House Dolphin Square
SW1V3PQ London
+44 7307 179882

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


SIRE Group GmbH

Platz 3
6039 Root
Luzern
+41 (0)43 508 1743

SIRE Staffing Solutions

Keizersgracht 440A
1016 GD Amsterdam
+31 (0) 20 658 9804

SIRE Information Technology

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 1066

SIRE Healthcare

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4640

SIRE Finance

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4630

SIRE Engineering

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 6626

SIRE Human Resources

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4620

SIRE Staffing

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4650

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