Daily new jobs

 

Technical Support Center Specialist Cytometry

Share on social media:

Apply Save this job

4 people also applied on this job


The company

Our client is a professional Medical Devices organisation, based in Oost-Vlaanderen Belgium. Our client is a growing global medical technology company focused in the medical devices/laboratory. And a leader in Medical Technology.

Role description

Dutch French or Italian Spanish speaking would be great! A combination is possible too.

As Technical Support Center Specialist, you will deliver technical support to customers using phone and email channels. You will function as the point of contact for customers in case of hardware and software support requests on Biosciences Flow Cytometers. In this role, you will conduct real-time diagnosis and troubleshooting relying on verbal communication and remote desktop management.

If a solution can’t be found, you will route the problem to the field based organization. You will belong to the European Technical Support Center and be part of a multicultural team.

Responsibilities

- You will function as the first point of contact for the customer by answering questions, responding to emails and phone calls and deliver first line support through remote instructions and guidance.
- You will escalate the problem, in case helpdesk can’t offer a solution.
- You will track, record and document all technical enquiries from customers and prospective customers into the systems and thoroughly record problem description, analysis & resolution in order to maintain all relevant information and to create an efficient and effective service to the customer.
- You will develop and maintain the existing troubleshooting database and help desk guidelines, procedures and policies by reviewing all helpdesk documentation, such as technical service bulletins, and problem resolution flowcharts.
- You will work closely with the regional Planning & Dispatching function to route the customer problem by providing all necessary information to allow quick and efficient problem management.
- You will support the engineer in the execution of the on-site repair by recommending precautionary spare parts.
- You will provide the local Sales Representative, Application Specialist, Field Service Engineer detailed information of the customer interaction if required.

Requirements

- You have a relevant qualification in engineering or biology or equivalent demonstrable experience, e.g.:
- Experience in the operation and routine maintenance of laboratory equipments together with a high desire to develop technically or Hands-on experience in Flow Cytometry and flow cytometry software is definitely a plus.
- You have effective knowledge and use of PCs or MAC computer systems and experience in using MS Office.
- You are eager to stay current in technical knowledge, to troubleshoot and to provide information back to customers in a helpful, courteous, positive and professional manner.
- You have a proven ability of effective written and verbal communication and listening skills and strong interpersonal skills with an ability to effectively communicate and project them self over the telephone and in person.
- You have excellent analytical and problem solving skills.
- You have a proven strong commitment to customer service and satisfaction and are diligent, process oriented and well organized.
- You enjoy working in a team and consider yourself to be a good team player.
- You are fluent, both written and verbal in Italian, Spanish and English (C1/C2).
Knowledge of another European language (French, Dutch, Swedish, Danish) is also great!

Other information



Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Thomas Aelen.

Job alert

  • No registration required
  • Stay up-to-date on the latest jobs

SIRE Information Technology®

Ref. number: 44764
Listed by: SIRE Information Technology®
Listed on: 12-10-2018
Country: Belgium
Region: Oost-Vlaanderen
Employment: Permanent
Expertise: 0 - 2 years
Location Type: On location
Education: Bachelor
Language: Dutch
Sector: Medical Devices
Specialisation: Customer Service

Search again

Related jobs

SIRE Life Sciences®
Medical Reviewer

Belgium
Permanent
Customer Service

SIRE Life Sciences®
Temp Medical Reviewer

Belgium
Permanent
Customer Service

Naut van Osnabrugge
Head Clinical Research Neurology

Belgium
Permanent
Customer Service

SIRE Life Sciences®
Project R&D Manager

Belgium
Permanent
Customer Service

Naut van Osnabrugge
Freelance Clinical Study Manager

Belgium
Permanent
Customer Service

Contact

SIRE Life Sciences B.V.

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 20 658 9800

SIRE Life Sciences Belgium BVBA

Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277

SIRE Life Sciences Deutschland GmbH

Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Life Sciences Maastricht

ROOOMS Maastricht
Boschstraat 21
6211 AS Maastricht


SIRE Staffing Solutions

Keizersgracht 420 C
1016 GC Amsterdam
+31 (0) 20 658 9804

SIRE Information Technology

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 1066

SIRE Chemicals

Groot Handelsgebouw
Stationsplein 45 4th Floor
3013 AK Rotterdam
+31 (0) 85 044 4610

SIRE Healthcare

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4640

SIRE Finance

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4630

SIRE Engineering

Calypso Building
Kruisplein 480
3012 CC Rotterdam
+31 (0) 10 316 6626

SIRE Human Resources

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4620

SIRE Staffing

Mondriaan Tower
Amstelplein 52, 25th floor
1096 BC Amsterdam
+31 (0) 85 044 4650

Product Price

SIRE® uses cookies to improve our website and your user experience. By clicking any link or continuing to browse you are giving your consent to our cookie-policy.