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Technical Support Engineer

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The company

Our client is a professional Healthcare organisation, based in Utrecht Netherlands. A global company dedicated to improving a range of software competencies that enable sustainably high rates of innovation and quality.

Role description

A role as Engineer in the Forcare Customer Support team consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the Forcare implementations in hospitals, which makes the job challenging.

Forcare has an inspiring international work environment that provides the possibility to balance work and home with lots of opportunity to grow your career and making a difference.

Responsibilities

- Handles support tickets, takes phone calls;
- Answers questions regarding installation, configuration and product functionality;
- Provides support remotely from the office, occasionally onsite;
- Collaborates, if needed with Development, to resolve complex technical issues and if possible to prevent these issues from happening again;
- Updates the knowledge base;
- Can provide technical training occasionally;
- Can implement technical change requests;
- Manages environments (OS + software);
- Upgrading Forcare software / 3rd party products / OS + security patches;
- Runs reports, executes Proactive support + monitoring of critical systems;
- Updates licenses.

Personal skills
- “Get things done” mentality;
- Pro-active attitude;
- Strong analytical skills;
- Interpersonal abilities (Can relate well to others, both colleagues and customers);
- Effective communicator in English (both oral and written);
- Customer-oriented;
- Flexible in working hours, travel and work environments;
- Team player.

Requirements

Required:
- A technical professional with at least 3 years of experience with supporting complex IT solutions;
- Provided support for software products within the healthcare market;
- Higher education (Bachelor);
- Good verbal and writing skills in English and Dutch;
- Operating systems (Windows Server / Linux);
- Database management and writing SQL queries;
- One or more script languages;
- HTML/XML/SOAP;
- Infrastructure and Network troubleshooting.

Other information

Preferred:
- Proficient with Apache Tomcat (installation, configuration, maintenance);
- Knowledge of Healthcare communication standards (DICOM, HL7, IHE).

Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Michelle Tang


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SIRE Information Technology®

Ref. number: 47607
Listed by: SIRE Information Technology®
Listed on: 16-05-2019
Country: The Netherlands
Region: Utrecht
Employment: Freelance
Expertise: 3 - 5 years
Location Type: On location
Education: Bachelor
Language: Dutch
Sector: Healthcare
Specialisation: Engineering & Maintenance

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