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Associate Customer Service

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SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

The company

Our client is a professional Biotechnology and Healthcare organization, based in Noord-Brabant Netherlands. And has grown to be one of the world's leading independent biotechnology companies .

Role description

A customer service assistant is the primary point of contact between a business and its customers, you are a member of a team of workers who collaborate to ensure that the patient's needs are being met. As an assistant you are also responsible to make recommendations to improve productivity, quality, and efficiency of operations.


-Ensure high levels of customer satisfaction through excellent product service.
-Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
- Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement, and indentify process improvments.
-Ensure shipping carrier requirements and regulations are met.


-B.S/A or M.S/A or degree in Supply chain, Economics, Business Administration.
-Minimum 2 to 3 years of experience in relevant field in customer service , supply chain or import/export.
-Fluency in Englsih and excellent Communication Skills.
-Computer knowledge including excellent Excel skills.
-ERP experience is an advantage.
- Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment.
-Collaborate with other departments to integrate logistics with company processes.

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SIRE Life Sciences

Ref. number: 38486
Listed by: SIRE Life Sciences
Listed on: 13-11-2017
Country: The Netherlands
Region: Noord-Brabant
Employment: Freelance
Expertise: 0 - 2 years
Location Type: On location
Education: Bachelor
Language: English
Sector: Biotechnology
Specialisation: Medical

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