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Customer Service Director

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SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

The company

Our client is a professional Medical Devices organization, based in Brussel Belgium. An innovative organisation.

Role description

You will contribute to the development of customer satisfaction and loyalty. Provide the customer with a level of service and trust developing the company's image. You will contribute to a profitable customer service, as well as the development of sales (equipment, reagents, services) in partnership with the sales and marketing teams and ensure the optimal organisation, efficiency and development of the Customer Service teams and activities to achieve Service objectives.


- Define the vision and strategy of Benelux customer service
- Define and evolve Customer Service rules and processes


- Master degree;
- Experience in a similar role 5-10 year
- People management experience;
- Helicopter view;
- Fluent in Dutch, French and English.

Skills needed:
- Analytical skills
- Social and behavioural skills
- Team spirit, ability to communicate, flexibility
- Excel advanced (formula, pivot tables…)
- Visionary

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SIRE Life Sciences

Ref. number: 38793
Listed by: SIRE Life Sciences
Listed on: 28-11-2017
Country: Belgium
Region: Bruxelles-Capitale
Employment: Permanent
Expertise: > 10 years
Location Type: On location
Education: Master
Language: English
Sector: Medical Devices
Specialisation: Customer Service

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SIRE Life Sciences®


Herengracht 466
1017CA Amsterdam
+31 (0) 20 658 9800


Science 14 Atrium
14b, Rue de la Science
1040 Bruxelles
+32 (0) 2 588 1277


Fünf Höfe
Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SIRE Information Technology®

The Netherlands

Groot Handelsgebouw
Stationsplein 45, Unit A4.004
3013 AK Rotterdam
+31 (0)10 316 1066

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