Junior Customer Support Representative
Listed by: Integrated DNA Technologies BVBA
We are currently looking for a Customer Support Representative (shift 7am-4pm/8am-5pm/9am-6pm) to join the current team.
Integrated DNA Technologies (IDT) is an American company of which the European branch is based in Heverlee, Belgium. IDT’s core business is the production of short DNA strands called oligonucleotides, which can be used for various purposes like diagnostic tests for breast cancer or AIDS, research to discover new drugs and producing safer and more plentiful agricultural products.
We are currently looking for a Customer Support Representative (shift 7am-4pm or 8am-5pm or 9am-6pm) to join the current team.
As a Customer support Representative you are the first point of contact for customers and your aim is to help the customer as much as possible with his/her questions. Giving updates on orders, setting up quotes, following up on shipments, giving advice on products, providing basic technical support … It’s all part of this diverse job.
The ideal candidate has a bachelor’s degree or equivalent in a science related field, preferably in molecular biology. If you have a first experience in a customer service position and you are eager to learn more on molecular biology, your application will definitely be taken into account.
Since the big majority of the customers you get in contact with is located abroad, a good knowledge of English, both written and spoken, is necessary. A good level of Dutch is also required. If you master any other languages, in particular German, then that’s definitely a plus. Communication happens via e-mail, web chat and phone. So good computer skills are a must to perform this job well.
Are you a social, customer friendly, helpful person who treats everyone with respect? Are you born to multitask and do you want to know everything about DNA and molecular biology? Do you like to combine a customer support function with now and then receptionist tasks? Then this might be the perfect job for you.
Contract of indefinite duration - Full-time - Market-based compensation - Meal vouchers - Group insurance - Hospitalization insurance.
You will work in team in a fast growing successful company.
A pleasant young environment with the possibility of training.